Return Policy…
We strive to ensure our customers are happy with their purchases!
Because many of our products are made to order, we do not accept returns for a refund due to a change of mind. However, we do offer exchanges within 30 days of delivery.
Please carefully review item descriptions and sizing recommendations before placing your order. If you have any questions, feel free to email us before ordering. We're happy to help!
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please email order@whimsydedesigns.com within 5 business days of delivery.
Please include your order number, a description of the issue, and a clear photo showing the problem. Once reviewed and approved, we will expedite a replacement to you at no additional cost.
Exchanges
Want to exchange your purchase? Here's how:
Place a new order for the item you would like instead. Please make note of your new order number.
Email order@whimsydedesigns.com for the return shipping address.
Send your original item back with a note that includes both your original order number and your new order number.
Once we receive and inspect the original item, we will refund the eligible purchase price of that item to the payment method originally used.
Condition of Exchanges
Items sent back for exchange must be unused, unworn, unwashed, undamaged, and in their original condition and packaging.
We are unable to issue a refund for an exchanged item that has been worn, washed, used, or damaged after delivery.
Prefer Store Credit?
Not ready to choose a replacement? Is the item you want currently out of stock? No problem.
Instead of placing a replacement order, you may request a store credit for the eligible value of your item(s) to use toward a future WhimsyDe Designs purchase.
Please indicate that you would prefer store credit when contacting us about your exchange.
Return Shipping
Customers are responsible for return shipping costs on standard exchanges.
For items that arrived damaged, defective, misprinted, or incorrect, please contact us before sending anything back so we can provide instructions.
Refund & Store Credit Processing
Once your eligible exchange is received and inspected, your refund or store credit will be processed within 7 business days.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear on your account.
Exceptions
Customized or personalized products may not be eligible for exchange unless the item arrives damaged, defective, misprinted, or incorrect.
If you're unsure whether an item is eligible, please contact us at order@whimsydedesigns.com before sending it back.
WhimsyDe Designs
order@whimsydedesigns.com